We want to hear about your experience at T.L. Tillett's Automotive Inc.
Click on a logo below to leave us a review on your favorite site. This takes just a few minutes and we appreciate you taking the time to do this.
My 2008 Subaru Outback Turbo XT needed a new block due to a spun main bearing. I was unsure of what to do, new, rebuild, or give up on the car. Even though I live in Maryland, and Tillet is on the other side of the country, and I could not become a paying customer Chris spent almost 30 minutes reviewing my options. That is AWESOME service, and I am grateful to Chris & Tillet.
I am so grateful for the integrity, knowledge and kindheartedness of everyone at Tillett's. I feel complete trust in them and that is a great comfort.
I have been going to Tom for car issues for over 15 years now, starting with my first car at the age of 17. I had discovered him through a friend who told me that I could trust that he wouldn't take advantage of me as a 17 year old girl and after my first fuel tank issue I knew that my friend was correct. So for all these years I have gone to him and have always felt comfortable with the work recommended and all work has been quality work. Now his daughter manages the business and she's a delight. I love that I'm supporting a family business and on some days you will see three generations of the family there (the daughter now has a daughter who has just starting running all over the place, she's 1).
Another 5 Star Service!!! Thank you, Tillets Automotive, especially Wesley!!! You did it again!!! They go the extra mile for you to find a solution...and then on top of that they threw in a freebie...an unexpected happy surprise!!! Outstanding company !!!
The team at tillet's always takes excellent care of me and my vehicles, while communicating openly and making me feel like a priority. I recently had a major service on my Baja and something wasn't right the next day so they took us in right away, again free loaner (and this time a manual), they went through a thorough diagnostic to ensure it wasn't there work. It was a faulty part that they had replaced a while back so they replaced it and got me back in my car the next day. They are super friendly and remember me by name, which I find extra impressive.
The staff at Tillett's is helpful, courteous and professional. I am always pleased with the service and the timeliness of the repairs. I love the free loaner cars!
Tillett's Automotive puts their customer first. Thanks for the quick appointment and service I received.
I needed to get a replacement key for my 1996 Subaru Outback. The top search result for Subaru in my area was for Prestige Subaru - Do NOT go there if you can avoid it! I emailed them about whether they could replace the key and got no response to my inquiry, yet now I get SPAM mail from them. Not only did Tillett's get right back to me, they ordered the key and had it within a day, and informed me by email that it was ready. They also quoted me a higher price than it turned out to be, and reduced my price, accordingly. A less honest company could have eaten the profit. Tilletts is trustworthy and excels in customer service. They earn your business.
If you own a Subaru in North Bay, bring it to Tillett's automotive for any repair or maintenance you need. Their work is second to none, their pricing is neither the cheapest nor the most expensive(something you want in auto repair), and they are beyond personable and honest. I would trust them with any make or model of car really. I've moved away from Santa Rosa and sadly have not found a mechanic as good as this shop. I've owned two different Imprezas and I would only let them work on my cars before I moved hundreds of miles away.
I actually got to be pretty good friends with Tom, Joanne, and Andrea when I lived in Santa Rosa (through being a customer at first) and I am a bit of "a car guy" so I would drop by the shop sometimes to shoot the breeze. I used to be responsible for managing a fleet of 200+ cars in the past so I have interacted with many many shops. I've always seen second to none work being done. The family that owns this shop is really passionate about cars and it shows...they're just good people.
Fast, affordable repairs. Free, life saving loaners. In an untrustworthy business, you can really trust Tillet's. I will go back for all my automotive needs. And great, down to earth staff.
They helped me with brake wiring problems right before closing and did it with a smile and 15 minutes notice of my arrival. Love this place!!
I've bought two Subarus from TL Tillets and the cars that they sell are in amazing condition. I have taken my car there for 90% of the services and for the most part been impartial on the quality of the work that was done.
This month my car stopped working all together, wouldn't even start. I debated about whether or not to take it back to TL Tillets this time around, but decided to go back to them, being that they are Subaru specialists and knew my car. After they looked at my car they told me it would be $1800 to fix it, unfortunately I did not have that money to keep putting into my car. This is where TL Tillets finally regained my faith in them. Tom the owner, and Jason at the front desk, went above and beyond. Tom worked with me to find a solution for fixing my car at an affordable cost. TL Tillets won in my book this time around for customer service. Next time, there will be no hesitation on who I have service my car.
Tillet's was completely understanding and amiable concerning an on going problem. Their attention to customer service for over 10 years is THE best!
Tom knows his Subaru's....pleasant office staff..honest, fair pricing...accommodating when you have a crisis and can't wait for an appointment...plus the cleanest bathroom in Santa Rosa!!
As usual it was a great experience at Tilletts. I even had an over estimation in my expenses so when I arrived to pick up my car I paid less! Everybody is so awesome over there. Really good people. I recommend this place highly.